An External Knowledge Base
focused on customer experience and customer-centricity
Deploy dynamic external knowledge bases, self service FAQ portals and help sites aligned with customer need
You could have a beautiful, dynamic External Knowledge Base in minutes.
Our External Knowledge Base is a centralized repository for FAQs, user guides, product or software documentation, and SOPs.
Write your documents, then publish to the web in a few clicks - it's that easy!
We will help you import all your documents, or even entire portals, over to Docsie!
A Docsie expert will help you design, test and validate your External Knowledge Base.
Read more about Pilot: Free Onboarding, Importing, Portal Design
Helpdesk ticketing integrations: Slack, Zendesk, Jira, Zapier, GitHub, Gitlab, BitBucket
Take advantage of feedback and ratings, and view user session recordings.
Metrics include: Page views, sessions by country, top keywords, top documents or topics, empty query analysis, Net Promoter Score
Speak to customers in the following languages: Arabic, Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Norwegian, Portuguese, Spanish, Swedish
Need to update your documentation? Create a new version, and another... to maintain historical knowledge over time.
No translator? No problem! Use Ghost AI Language Translation to automatically convert documentation into multiple supported languages.
What makes Docsie External Knowledge Base different?
A Better Customer Experience, Customer-Centric Knowledge Sites
Use Docsie Feedback & Web Analytics to analyze and generate insights on your External Knowledge Base.
Customers can use global search to find the exact knowledge they need. Filter by version, language, or topic.
Self service documentation helps customers learn faster, while offloading tasks from your burdened IT support and customer service teams.
Out of the Box Integrations with Zendesk, Slack and Zapier
Docsie collects customer feedback and user ratings for individual pages, or your entire knowledge base.
Share and view this feedback in real time with ticket creation in Zendesk, channel updates in Slack, or various automations in Zapier.
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Learn more about
Integrations and Content Embedding.
Automate Global Documentation Publishing With AI
Content localization is an important part of international SEO.
Docsie automates content translations with AI, so you can publish native language content that your global customers understand.
Zero effort needed... Just enable the 'Automatically machine-translate' feature!
Learn more about Ghost AI Language Translation.
